Privacy Policy

1. Our Commitment to Your Privacy

At Cosmic Power Tech, we value your trust and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, submit an enquiry, request a solar consultation, or interact with our services.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek it appropriately.

2. Information We Collect

Personal Information

• Full name
• Mobile number or WhatsApp number
• Email address
• City, location, or postal code
• Information submitted through contact forms or consultation requests

Solar Consultation Information

• Monthly electricity bill range
• Property or proposed solar installation location
• Solar project requirements
• Preferred services and consultation details
• Other project information you voluntarily provide

Technical Information

Depending on our website configuration, we may collect technical information such as your IP address, browser type, device information, pages visited, referral source, and website usage data.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries and consultation requests
• Provide information about residential, commercial, and industrial solar solutions
• Assess project requirements and prepare quotations or proposals
• Coordinate site surveys, installations, maintenance, and customer support
• Provide information about applicable solar subsidy schemes
• Improve our website, services, and customer experience
• Maintain business records and customer relationships
• Prevent misuse, fraud, and security threats
• Meet applicable legal, regulatory, and contractual obligations
• Send relevant business updates or promotional communications where permitted by law

We use personal information for relevant business purposes and in accordance with applicable law.

4. How We Share Your Information

We may share your information, where necessary, with:

• Website hosting and technology providers
• Customer relationship management and communication platforms
• Suppliers, installers, and service providers involved in your project
• Utility providers, government departments, or relevant organisations for approvals, subsidies, or regulatory requirements
• Professional advisers or legal authorities where required by law or to protect our legitimate interests

We limit information sharing to what is reasonably necessary for the relevant purpose. We do not sell personal information for monetary consideration. We may disclose information where required or permitted by applicable law.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour, remember preferences, and improve performance. Third-party tools integrated into our website may also use such technologies.

You may manage cookies through your browser settings or website cookie settings, where available. Disabling certain cookies may affect some website features.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse. Access is limited to authorised personnel and service providers who need the information for relevant purposes.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, provide our services, maintain business records, resolve disputes, and meet legal or regulatory obligations. Where appropriate, information may be deleted, anonymised, or otherwise handled in accordance with applicable law and our retention practices.

8. Your Privacy Rights and Choices

Subject to applicable law, you may be able to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise a privacy-related concern or grievance

You can contact us using the details provided below. We may need to verify your identity before processing a request. Withdrawing consent does not affect processing lawfully carried out before withdrawal, and certain information may need to be retained to meet legal obligations.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including social media platforms and other external resources. These third parties maintain their own privacy policies and practices. Cosmic Power Tech does not control the privacy practices of independent third parties, and we encourage you to review their policies before sharing personal information.

10. Children’s Privacy

Our website and services are primarily intended for individuals and organisations seeking solar solutions. We do not knowingly seek to collect children’s personal information where parental consent or other safeguards are required by law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

11. Marketing Communications

We may contact you regarding enquiries, consultations, quotations, installations, and related services. Promotional communications may be sent where permitted by law and where any required consent has been obtained.

You may opt out of promotional communications at any time. Service-related or transactional communications may still be sent where appropriate.

12. Privacy and Applicable Laws

Cosmic Power Tech aims to handle personal information in accordance with applicable Indian data protection and privacy laws, including relevant requirements of the Digital Personal Data Protection Act, 2023, and any applicable rules or provisions in force. The rights and obligations applicable to a particular situation may depend on the nature of the processing and the relevant legal requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technologies, business practices, or legal requirements. Updated versions will be published on this page, with a revised effective date where appropriate. We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a concern, please contact us:

• Company: Cosmic Power Tech
• Email: [email protected]
• Phone: +91 84690 63990
• Address: 73 Tapas Nagar Society, Palanpur Canal Road, Palanpur, Surat, Gujarat – 395009

We will review privacy-related enquiries and respond in accordance with applicable requirements.